Returns & Exchanges

At Natural Catch, we stand behind the premium quality of our hand-packed seafood; if you are not completely satisfied with your order, please contact us within 30 days of delivery for a resolution. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our high-quality standards.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Include clear photos of the product and its packaging, especially if there is visible damage or a quality concern, to help us process your claim quickly.

• 3.
  Review Process

  Our quality assurance team will review your request within 2-3 business days to determine if a refund or a replacement shipment is appropriate.

• 4.
  Resolution

  Once approved, we will either ship out a fresh replacement order at no cost to you or issue a full refund to your original payment method.